How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Equalsauce Pest Control to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to make a complaint and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Equalsauce Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, products, work and customer service. If you have trouble with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed. Note that Equalsauce Pest Control cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Illinois.

How to Send a Complaint

Email contact@equalsauce.garden and include:

• Your name and how we can reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

What Happens After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, write back and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@equalsauce.garden